The Drink-It-All Guarantee
Try your first order. If it's not for you, we'll refund it.
Give Nubs a real go. If it doesn't fit your routine, email us within 30 days of delivery and we'll refund your first order. You don't need to send anything back.
Last updated: May 2026
What the guarantee covers
The guarantee applies to your first Nubs order and to one approved refund per customer or household. Contact us within 30 days after delivery. You do not need to mail the product back.
An approved refund covers the product price paid on the eligible first order, up to the value of **one box (a 30-day supply)**, and is sent to the original payment method. If your first order included more than one box, the refund is limited to that single trial box. Original shipping charges, expedited shipping, duties, and similar fees are not refundable.
How to request a refund
- Email support@trynubs.com.
- Include your order number and the email address you used at checkout.
- Tell us briefly why Nubs wasn't a fit, so we can help and keep improving.
Once a refund is approved, we send it to the original payment method as promptly as reasonably possible. Your bank or card provider controls how long it takes to appear.
Subscription renewals
The first-order guarantee does not automatically cover later subscription renewals. You can review, skip, reschedule, or cancel future renewals from your account — changes must be made before an order processes. If a renewal has already processed, contact us promptly: we review those requests case by case and cannot promise that a processed order can be stopped or refunded. See the full Subscription Terms.
Damaged, missing, or wrong orders
That is separate from the guarantee. If an order arrives damaged, contains the wrong item, or does not arrive, contact us as soon as possible with your order number. Photos help with damaged or incorrect orders. We'll review the delivery issue and work toward an appropriate solution.
A few honest notes
- Because our sticks are a consumable food product, we don't accept physical returns. Keep, share, or donate anything you don't want.
- Orders placed through a retail partner or marketplace need to be refunded through them.
- We can usually cancel an order within 2 hours of it being placed. After that it's with our warehouse and the guarantee above applies instead.
- Nothing here limits any statutory rights you have as a consumer in your country.
Questions? We're here.
We're a small team and we read every email. Usually back within 1 business day.